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Order, Payment & Delivery

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Order, Payment & Delivery

Once your order is placed and your money cleared we endeavour to post your items within one day. The usual delivery time is 1-2 days within NZ after your order has been shipped. For deliveries to Australia allow up to 6 days extra.

We send our parcels via Courier that requires a signature upon delivery. Therefore we cannot deliver to PO Boxes - please provide a physical street address. The parcels are insured against transport damage. On delivery, please check your parcel and items for possible transport damage immediately, and in case you find any damage, do not sign for delivery and inform us. We'll sort it out...

Items that are held by our suppliers in Germany and Austria usually need about 3-5 weeks until they are delivered to you. Most commercial mills need 6-8 weeks. Targeted delivery times are indicated below each item. Items with a delivery time of 2-5 days are currently held in stock by us.

Due to unforeseeable circumstances, however, delivery times cannot be guaranteed. If you urgently need an item, or require it by a certain date, please contact us before you place an order and we will try to find the best solution for you.


Our current delivery charges (in NZ$) within Aotearoa/NZ are:

$5 Christchurch area (up to 25kg)

$ 7 South Island (up to 2kg)

$12 South Island (up to 15kg)

$18 South Island (15 to 20kg)

$7 North Island (up to 2kg)

$13 North Island (up to 5kg)

$21 North Island (up to 15kg)

$27 North Island (up to 20kg)

Add $4 for rural delivery.

Please enquire for deliveries above 20/25kg.


For deliveries to Australia please enquire via email!


Generally, no customs fees or GST need to be paid when importing goods to Australia with a value of up to AU$1000 incl. delivery charges (approx. NZ$1250) .


We also deliver to any other country in the South Pacific Region. Please enquire first, and we will find the cheapest rates for you. We only charge for the additional cost of postage - independent of where you live.


Payment can be made in advance via bank transfer into our bank account or via Credit Card / PayPal. The payment option via Credit Card / PayPal attracts a surcharge of 3% in order for us to partially offset the fees charged by PayPal. This allows us to keep prices low.

Alternatively, you can pay in cash in case you choose to pick up. Pick up is only possible after prior arrangement.